General terms and conditions of use of this website. The General Terms and Conditions of the startupdisrupt.com online store owned by Startup Disrupt s. r. o. were compiled on the basis of the Consumer Protection Act (ZOSpo), based on the recommendations of the Chamber of Commerce of the Czech Republic and international codes for internet trading.
Information about the company
Startup Disrupt, s. r. o.
110 00 Prague 1
Reg. ID: 05937060
VAT ID: CZ05937060
registered C 273346 kept at the Municipal Court in Prague
contact email: firstname.lastname@example.org
The startupdisrupt.com online store (hereinafter referred to as “startupdisrupt.com” or the “online store”) is managed by Startup Disrupt s. r. o. (hereinafter referred to as the “Provider”). The General Terms and Conditions deal with the operation of startupdisrupt.com, user rights, and the business relationship between the provider and the customer.
Availability of information
(summary of the law)
The Provider undertakes to always provide the Customer with the following information:
a) the identity of the company (name and registered office of the company, registration id),
b) contact details that will enable the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales services and guarantees);
d) the availability of products (each product or service offered at the point of sale should be available within a reasonable time);
e) conditions of delivery of the product or realization of the service (method, place, and date of delivery),
f) all prices must be clearly and unambiguously fixed and must clearly indicate whether they include VAT and transport costs,
g) method of payment and transport,
h) time validity of the offer,
i) the period during which withdrawal may still be made and the conditions for such withdrawal; in addition, whether the customer pays for the return of the goods and how much,
j) an explanation of the complaint procedure, including any details of the contact person or customer contact service.
Products on startupdisrupt.com are frequently updated. We try to keep the information about them and their photos up to date and accurate, and we apologize for any errors – you can let us know about them at email@example.com. If the items are not in stock, then it is also clearly marked on the website or in the e-mail that the customer receives with the order.
The provider offers the following payment methods:
– cashless credit card
The purchase contract between the online store and the customer is concluded in the online store when the online store sends the customer the first e-mail about the status of his order. From now on, all prices and other conditions are given and apply to both the online store and the customer. The customer is considered to be the person who fills in the required data when sending the order. Later change of customer data is not possible.
The purchase contract (order) is stored in electronic form on the provider’s server, the customer then automatically receives an invoice when confirming the purchase.
Sending an order
We tried to simplify the purchase in the online store as much as possible and make it pleasant for the customer. The customer adds the required product to the cart by clicking on the “Add to cart” button.
By clicking on the “View cart” button, the customer’s website redirects to the form for filling in the e-mail, where he will receive an e-mail with all the information about the order after sending the order. The customer fills in the data about himself and the address, or you select the branch of the agreed transport partner where we will send the ordered goods.
In the next step, the customer selects the required courier or postal service and the required method of payment. Finally, the customer clicks on the “Place order” button. He hereby agrees with the General Terms and Conditions of the online store and the obligation to pay for the order just sent. After this step, he can also see products with a special offer, which can still be added to the order – if the customer does not want additional products, he can close the website.
The order can be changed to some extent within 15 minutes of sending by sending a note via the link provided in the e-mail that the customer will receive after sending the order. The order will be suspended in this way until we resolve the note, so there may be a later shipment of goods. We will resolve the customer’s comment during the processing of the order, and if the comment is unclear or cannot be fulfilled, we will contact the customer. The customer can also report a possible modification to us by e-mail firstname.lastname@example.org, but in this case, the order will not be suspended, therefore we cannot take such an adjustment into account if the order is already being processed.
If you have any questions or want assistance, contact us at email@example.com.
Prices include VAT. Prices are valid at the time of sending the order and do not have a predetermined period of validity. Prices apply in the case of payment through the above methods of payment and under the above conditions. The purchase contract between the provider and the customer is concluded at the moment when the provider confirms the order (when the customer also receives an e-mail with the status Order confirmed). From now on, all prices and other conditions are set and apply to both the provider and the customer. All special offers on the website are valid only until the specified date or until stocks run out.
The right of the consumer to withdraw from the contract, resp. ordered goods
In the case of distance contracts, the consumer (pursuant to Articles 43 and 43d of the ZOSpo Act) has the right to notify the company within fourteen (14) days by e-mail (firstname.lastname@example.org) that he is withdrawing from the contract without having to state a reason. The period begins to run one day from the date of receipt of the goods.
The return of goods taken over by the company during the withdrawal period is considered a notice of withdrawal.
The form for withdrawing from the contract for the sale of products is available to users
by clicking here .
The consumer must return the goods to the company no later than 14 days after the notice of withdrawal from the order. The consumer returns the goods to the address:
Startup Disrupt, s. r. o.
110 00 Prague 1
Upon receipt of the goods, the company will refund all payments made to the consumer in accordance with the law. The only expense borne by the consumer in connection with the withdrawal from the contract is the direct expense for returning the goods in the form of postage. We do not accept packages with postage paid to the company and will not be accepted upon delivery. If according to the contract concluded outside the business premises, the goods are delivered home when concluding the contract, the seller must take them over at his own expense in case of a return, if due to the very nature of the goods it is not possible to return it in the usual way by post.
The customer must notify the intention to return the goods to email@example.com within 14 days, and we will send him instructions for returning the goods.
The customer then has 14 days to return the goods to our address. Otherwise, unfortunately, we cannot return the money.
Refunds will be made as soon as possible, but no later than 14 days from receipt of the notice of withdrawal. In order to ensure the security, accuracy, and timeliness of the return and ensure the record of payments, the payment will be returned to the customer by transfer to his bank account, ie his card or Paypal account used to pay for the order.
Upon withdrawal from the contract, where the bonus, discount code, or coupon was used, these funds are considered a discount and will not be returned to the user. Only the amount paid by the user will be returned to the user’s bank account. Upon withdrawal from the contract, the gift voucher is considered a means of payment and will be returned to the user in the form of a gift voucher, the amount paid will then be returned to his bank account.
In exceptional cases where the products have not been returned in accordance with ZOSpo, we may offer the consumer the purchase of the product in the form of appropriate compensation, which we will specify in the notebook during the return. Reduced value redemption will be taken into account after confirmation by the consumer via e-mail. The consumer will use this compensation exclusively to order another product of the same or higher value. The right to a refund in the event of a guarantee and factual errors is more precisely determined by the content of the Consumer Protection Act (full wording of the Act).
Withdrawal of the consumer from the contract for the products that are part of the set. If the consumer decides to withdraw from the contract for products that form a single unit, he can request the exchange of the whole set for the same set or a refund.
A factual error is involved if:
– the item does not have the characteristics necessary for its normal use or operation,
– the item does not have the characteristics necessary for the special use for which the customer is purchasing it and which was known or should have been known to the seller,
– the item does not have characteristics and specifics that have been explicitly or implicitly agreed or prescribed,
– the seller has issued a product that does not conform to the design, except where the design was shown for illustration only.
How is the suitability of the product verified?
It is verified by another faultless product of the same type, as well as by comparison with the manufacturer’s declarations or the information given on the product itself.
How to claim a factual error?
The customer must inform us of any material error together with its exact description within the statutory period and at the same time allow us to inspect the product either by returning the product or a clear photograph of the product (depending on the product, which we will inform the customer during the complaint procedure). Refunds due to a material error can be claimed if the error manifests itself within two years of receipt of the goods.
Complaints and disputes
The provider respects the applicable legislation on consumer protection. The Provider makes every effort to fulfill its obligation to set up an effective complaint handling system and will designate a person with whom the customer can contact by telephone or via e-mail firstname.lastname@example.org. The complaint processing process is confidential.
Within five working days, the Provider will confirm that it has received the complaint, inform the Customer about how long it will process it and will keep him informed about the progress of the proceedings. The Provider is aware that an essential characteristic of a consumer dispute, at least as regards the legal resolution of the dispute, is its asymmetry between the economic value of the claim and the costs incurred during the resolution of the dispute itself. This is also a major obstacle to why the consumer does not resolve the matter in court. Therefore, the provider strives to the best of its ability to resolve any disputes by agreement.
Out-of-court settlement of disputes with consumers
Based on legal regulations, we do not recognize any implementer of out-of-court settlement of disputes with consumers as competent for resolving consumer disputes that the consumer could initiate on the basis of the Act on Out-of-Court Settlement of Disputes with Consumers. The company, which, as a provider of goods and services, operates an online store in the Czech Republic, publishes on its website an electronic link to the Internet Consumer Dispute Resolution Platform (IRS). The platform is available to consumers at the link HERE.
This arrangement is based on the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and the Council for the Settlement of Online Consumer Disputes and amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC .
Protection of personal data
The company is committed to protecting the confidentiality of personal information and the privacy of e-commerce users. The Company will use the collected personal data exclusively to carry out the services it offers. The company respects the confidentiality of personal data and the privacy of e-commerce users, so it will do everything in its power to protect them from any offenses and abuse. Personal data of users is one of the topics to which the company pays exceptional care and attention, as it is aware of the sensitive nature of this topic.
In accordance with the Personal Data Protection Act, the Company has secured the protection of personal data by means of the Personal Data Protection Regulations.
All internal and external employees of the company who have access to personal and other user data are familiar with the Personal Data Protection Regulations and the obligation to protect personal and other data and are obliged to comply with these regulations on the protection of personal and other data of e-commerce users. The obligation to protect personal and other data is unlimited in time, even after the interruption of relations with the company.
Right to information and deletion
You have the right to information about which of our personal data we process, as well as the right to delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact us at: email@example.com or send us a request by mail.
Order status messages: We reserve the right to inform you via SMS on the telephone number specified in the order when your order is shipped and if the goods are not accepted within 3-5 days. If you do not pick up the goods for more than 5 days, we reserve the right to call you at the telephone number to remind you to pick up the goods. We also inform customers about the status of the order via e-mail.
Newsletters: After subscribing to the newsletter, your name, telephone number and e-mail with your permission will be used for promotional purposes until you unsubscribe from the newsletter. You are subscribed to receive the newsletter only if you check a special box during the order that will allow you to subscribe to the newsletter.
You can unsubscribe from the newsletter subscriber database at any time by sending an email to firstname.lastname@example.org or by clicking on the ” Unsubscribe ” link at the end of promotional emails.
Each individual whose personal data is collected, stored, and processed by the provider has the following rights in relation to this data:
The right to be forgotten – if the individual no longer wishes his or her personal data held and processed by the provider to be further processed, and if there are no longer legal grounds for their further storage, he may at any time require the data controller to delete his data.
The right to know how long personal data will be kept.
The right to request rectification, erasure, or to lodge a complaint.
Right to portability – An individual may, if he or she so wishes, requires the data controller to provide him or her with the personal data associated with him or her provided to the data controller in a structured, commonly used and machine-readable form.
Right to legal representation and sanctions – the individual has the right to object to the control body, and also has the right to legal remedies against the decision of the control body or in case of failure of the control body to the right to compensation and liability.
The right may not be subject to measures based on the profiling, analysis or presumption of the use of automated means of processing itself.
The right to withdraw consent – the individual has the right to withdraw his consent to the further processing of his personal data, especially in the case of direct marketing.
Procedure for exercising rights
I am aware that I may address all of the above requirements regarding the exercise of rights related to personal data to the data controller in writing to the e-mail email@example.com.
I am aware that the data controller may request additional data from me for the purposes of reliable identification in case of exercising the rights associated with personal data, this procedure can only be refused if he can prove that he cannot reliably identify me.
I am aware that the controller must respond to my request by which I exercise my rights in relation to the above personal data without undue delay and at the latest within one month of receiving the request.
The company retains the personal data of the individual until the withdrawal of consent to the storage and processing of personal data of the individual. The user may revoke his consent to receive e-mail messages (by making a written request to the provider at the e-mail address firstname.lastname@example.org ) or require the company to immediately and consistently delete his personal data by completely deleting the user’s user profile. at the provider.
In accordance with the regulations governing the protection of personal data, the company undertakes to protect the personal data of users of its online store. In no case will the company provide personal or other data about the user to third parties, resp. does not allow third-parties to view the user’s personal or other personal data unless required to do so by public authorities if such an obligation is provided for by law or in good faith, where such a measure is necessary for court proceedings or other state bodies, and for the protection and realization of the legitimate interests of society.
All personal and other data that the user provides when logging in to the online store, as well as in the order when purchasing products, including the content of orders, will be protected in accordance with regulations governing the protection of personal data. The Company will not use this data for purposes that could in any way harm the user or any other person involved. The Company will not use user data to send promotional e-mails or other unsolicited promotional materials, except to send such promotional messages to which the user has subscribed or to which he has given his express consent. The company may use the data in an anonymised summary form for the purposes of statistical analysis. The confidentiality of users’ personal and other data must not be abused in any way.
The company entrusts to the courier service only the data necessary for the delivery of products purchased in the online store (recipient details, delivery address, telephone number for information on package delivery and / or troubleshooting during delivery, and e-mail address for information on package status and location) . The company will contact the user via e-mail only if it is necessary to make a purchase in the online store, then by phone only if there were complications during registration or purchase in the online store.
The provider shall establish contact with the user via remote communication means only if the user does not explicitly prevent this. Advertising e-mail and / or SMS messages will contain the following elements:
– be clearly and unambiguously marked as an advertising message,
– the consignor will always be clearly identified,
– the various events, promotional offers and other marketing techniques will also be marked, as well as the conditions for participation in them,
– the method of opt-out from sending advertising messages will be clearly stated,
– the user’s wishes that he does not wish to receive advertising messages will be explicitly respected by the provider.
The startupdisrupt.com online store and all data contained in it, product photos, graphics and videos on the website are protected by copyright law and may not be reproduced or used without prior written permission.
Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the full control of the search engine used by the user – he can limit or cancel the storage of cookies if necessary.
Cookies are not defective and are always limited in time.
Why are cookies needed?
They are essential for providing user-friendly Internet services. Interaction between internet users and websites is faster and easier thanks to cookies. Thanks to them, the website remembers the preferences and history of the user, thus saving him time, and searching on the website will be more efficient and pleasant.
Each time the company enters each user to enter the online store, it assigns cookies for identification, tracking the shopping cart and securing its traces, which are stored in the server’s memory only for the duration of the online store visit and are deleted after one hour of inactivity. The company may also store some persistent cookies on the user’s personal computer, such as the user’s identification number in encrypted form for recognition during the next visit to the online store or product evaluation, thanks to which the user knows which products he has already rated, and indirectly also external service cookies. Google Analytics, which is used to analyze website traffic. The company may use this data in an anonymized summary form for the purposes of statistical analysis. For the needs of ensuring security on the Internet, the company also collects IP addresses from which users enter the online store.
You decide whether to allow the storage of cookies on your device. You can manage and change cookie settings in your web browser.
If you change or delete the cookie file in your browser, or change or update your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies differs depending on the browser. If you need help with this, you can see the user help in your browser.